Privacy Policy

Last Updated: May 2025

Background

Smart Build Services and Development Ltd understands the importance of your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.buildersnorthants.co.uk (“our Site”).

By using our Site, you agree to the terms of this Privacy Policy. You will be asked to confirm your acceptance when submitting any forms or providing personal data via our Site.

Information About Us

Company Name: Smart Build Services and Development Ltd
Company Number: 07997387
Registered Address: Oakley House, Headway Business Park, 3 Saxon Way West, Corby, Northants, NN18 9EZ
Main Trading Address: 1 Greenway, Weston Favell, Northampton NN3 3BW
VAT Number: 974257781
Data Protection Contact: David Buck
Email: info@smartbuildservices.co.uk
Phone: 01604 622608
Postal Address: 1 Greenway, Weston Favell, Northampton NN3 3BW

What Does This Policy Cover?

This Privacy Policy covers your use of our Site only. Our Site may include links to third-party websites. We do not control those websites and recommend you review their privacy policies before submitting any personal data.

What Is Personal Data?

Under UK GDPR and the Data Protection Act 2018, personal data refers to any information that can identify you as an individual. This includes obvious identifiers like your name and contact details, as well as digital identifiers such as your IP address.

Your Rights

You have the following rights under data protection law:

Right to be informed about how we use your data.
Right to access personal data we hold about you.
Right to have your data corrected if inaccurate.
Right to request deletion (the right to be forgotten).
Right to restrict or object to processing.
Right to withdraw consent at any time.
Right to data portability.
Right to object to automated decision-making and profiling (we do not use this).

To exercise any of these rights, please contact us using the details in Section 15.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data. We encourage you to contact us first so we can address your concerns.

Data We Collect and How

Type of Data	How We Collect It
Identity Information (e.g. name, title)	Through contact forms, quotes, and direct enquiries
Contact Information (e.g. email, phone number, address)	When you fill in contact or service forms on our Site
Business Information (e.g. company name, job title)	Provided when communicating or doing business with us
Payment Information (e.g. invoices, account details)	Through secure invoicing/payment systems
Profile Information (e.g. preferences, service history)	Through interactions and ongoing business
Technical Information (e.g. IP address, browser type)	Automatically via cookies and analytics
Third-party Data (e.g. lead generation or review sites)	From trusted partners with your consent

We do not knowingly collect data on children or sensitive categories such as health or criminal records.

How We Use Your Personal Data

We only use your data where there is a lawful basis, including:

Purpose	Data Used	Lawful Basis
Responding to enquiries	Identity, contact	Legitimate interest (to respond to requests)
Providing services	Identity, contact, payment, profile	Contract performance
Managing payments	Payment data	Contract performance
Marketing (if opted-in)	Contact data	Consent
Site analytics & improvement	Technical data	Legitimate interest (to improve user experience)

You can opt out of marketing at any time by contacting us or clicking the unsubscribe link in emails.

Data Retention

We only keep your data for as long as necessary:

Type of Data	Retention Period
Identity & Contact Info	Up to 7 years after final interaction
Business & Payment Data	Up to 7 years (to meet financial/legal obligations)
Technical Data (e.g. cookies)	Varies – see Cookie Policy

Where We Store Your Data

We store your data securely in the UK and/or the EEA, ensuring it’s protected under relevant data protection laws. If data is transferred outside of these areas, we use legally binding safeguards such as Standard Contractual Clauses approved by the UK Government.

Security measures include:

Access control to internal systems
Encrypted storage and communications
Staff data protection training
Regular monitoring for data breaches

Sharing Your Data

We do not sell your personal data. We may share it:

With service providers (e.g. IT support, payment processors)
Where legally required (e.g. HMRC)
In business transfers (e.g. sale or restructuring)

All third parties are contractually required to protect your data.

Cookies

Our Site uses cookies to enhance user experience and collect technical data. For full details, see our Cookie Policy. You can control cookies through your browser settings.

External Links

Our website may link to third-party websites. We are not responsible for their content or privacy practices. Always read their policies before submitting data.

Accessing Your Data

You have the right to access your personal data. To request it, please contact us using the information in Section 15. We aim to respond within one month.

Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page and, if significant, notified via email (if you’ve provided one).

Contact Us

David Buck
Smart Build Services and Development Ltd
Address: 1 Greenway, Weston Favell, Northampton, NN3 3BW
Email: info@smartbuildservices.co.uk
Phone: 01604 622608